Delivery, Returns & Personalisation
COVID19 - Royal Mail and Hermes are experiencing small delays. Please allow an additional 2 working days.
All non-personalised orders placed before 4pm, that are in stock, will be dispatched within 24hrs.
Please allow up to 7 days for personalised items to be dispatched.
All orders will be dispatched by Hermes or Royal Mail.
Delivery cost: £3.10
Plain Items: 14 Day - Exchange only
Personalised Items: Non-returnable
Return cost covered by customer, unless an item is faulty.
All returned items must be returned undamaged and in their original condition, with tags intact.
Please check that the personalisation text provided is correct. Unfortunately we cannot refund or replace items where an error is made when ordering.
All personalised items will have a thread colour range to choose from, please only order from the colour range provided. If an alternative colour is required please contact our customer service email (below) before ordering and we will do our best to source the colour for you, however please understand this is not always possible.
If your order is delayed due to COVID19 restrictions that have impacted either the delivery or manufacturing stage unfortunately we are unable to offer a refund, however please contact us to request either an exchange or gift card.
If you need to contact us please email: